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Technology Support

Helpdesk


Submit a Helpdesk Ticket |  Email Support

Office Location: Room 2150

Hours of Operation

Monday - Friday: 7:30 a.m. - 8:00 p.m.
Saturday: 7:30 a.m. - 3:30 p.m.
Sunday: Closed

Phone: 913-288-7479

  • Option #1 : Online Education
  • Option #2 : Media Services
  • Option #3 : Computing Services

Computer Labs


Pioneer Center
Monday – Thursday: 7 a.m. – 8 p.m.
Friday: 8 a.m. – 4:30 p.m.

TEC Center Room K101 Open Lab
Monday – Friday: 7 a.m. – 4 p.m.

Learning Commons
Monday – Thursday: 8 a.m. – 8 p.m.
Friday: 8 a.m. – 4 p.m.

Between semester hours:

Monday – Thursday: 8 a.m. – 5 p.m.
Friday: 8 a.m. – 4 p.m.

Jewell Building Lower Level Room 2302
Monday – Friday 6:30 a.m. - 7:30 p.m.
Saturday 7:30 a.m. - 3 p.m.

New Student Technology


Visit New Students Technology page to learn more about KCKCC technology specific information for new students.

New Employee Technology


Visit the New Employees Technology webpage to learn more about KCKCC technology specific information for new employees.

Login Help

ESTABLISHING A PASSWORD

New employees receive their KCKCC email address in an email from KCKCC Technical Support to their personal email account used to fill out the application for employment. In a separate email, the new employee will receive an initial password. This initial password will be used while signing in for the first time in Self Service to establish a permanent password. 

Upon signing in for the first time, you will be asked for more information to setup Self Service Password Reset using a mobile phone, personal email address, and/or security questions. 

 

LOGGING IN WITH USER ID

A few services require users to login with their User ID. Employee User ID is their email without @kckcc.edu (example: dvader@kckcc.edu User ID = dvader). However, the password is the same.

User ID required Logins

  • myDotte [my.kckcc.edu]
  • Helpdesk [help.kckcc.edu]
  • Student WiFi
  • Papercut (printing) [papercut.kckcc.edu]

 

MULTI-FACTOR AUTHENTICATION

Employees are required to use multi-factor authentication when signing in off campus. It is recommended to use the Microsoft Authenticator App for ease of access, but other options are available such as text or personal email. 

 

Call the helpdesk if you are encountering login issues - 913-288-7479, option 3

ESTABLISHING A PASSWORD

Establish a Student Password Guide

Students use their KCKCC student email address to login to almost all KCKCC services. Upon signing in for the first time, you will be asked for more information to setup Self Service Password Reset using a mobile phone, personal email address, and/or security questions. 

 

LOGGING IN WITH USER ID

A few services require users to login with their User ID. Student User ID is their Student ID Number. This can be found in the acceptance email sent to the personal email address used to apply for admission. However, the password is the same.

User ID required Logins

  • myDotte [my.kckcc.edu]
  • Helpdesk [help.kckcc.edu]
  • Student WiFi
  • Papercut (printing) [papercut.kckcc.edu]

 

Call the helpdesk if you are encountering login issues - 913-288-7479, option 3

KCKCC Employee account access is deactivated immediately following last date of employment. 

 

KCKCC Students continue to have access to their KCKCC accounts for 3 semesters (including summer) after their last attended course. Example: Student last attended Spring 2022, access continues until end of Spring 2023. 

KCKCC uses Self Service Password Reset (SSPR), which allows users to reset their own passwords without assistance from Technical Support by using a mobile number, personal email address, and/or security questions. However, Technical Support is still available to help reset a password if needed.

Self Service Password Reset

 

Call the helpdesk if you are encountering login issues - 913-288-7479, option 3

Connect Help

Wi-Fi Name: KCKCC-EMPLOYEES

When logging into Wi-Fi as an employee, you will use your KCKCC email address as the Identity. The password will be your regular KCKCC password. 

 

If you are using an Android phone (not iPhone), here's some additional information you may need to provide to access Wi-Fi. 

     EAP Method: PEAP
     Phase 2 Auth: MSCHAPV2
     CA Certificate: use system certificates
     Online Certificate Status: do not validate
     Domain: kckcc.edu

 

If you are using an iOS device, you will need to select Trust on the certificate that appears after logging in to complete connection.

Wi-Fi Name: KCKCC-STUDENTS

When logging into Wi-Fi as a student, you will use your KCKCC Student ID number as the Identity. The password will be your regular KCKCC password. 

 

If you are using an Android phone (not iPhone), here's some additional information you may need to provide to access Wi-Fi. 

     EAP Method: PEAP
     Phase 2 Auth: MSCHAPV2
     CA Certificate: use system certificates
     Online Certificate Status: do not validate
     Domain: kckcc.edu

 

If you are using an iOS device, you will need to select Trust on the certificate that appears after logging in to complete connection.

 

Helpful Videos

How to connect a Chromebook Computer to the KCKCC Students Wi-Fi network

How to connect an Android Phone to the KCKCC Students Wi-Fi network

Wi-Fi Name: KCKCC-GUEST
  1. Navigate to WiFi Networks, Select KCKCC-Guest
  2. The login page will either load automatically, or you can select the prompt to Sign In to the WiFi Network
  3. Scroll all the way to the bottom and select CLICK HERE TO REGISTER
  4. Enter registration information, scroll to the end of the User Agreement, select I AGREE, then REGISTER
  5. Take note of the username and password created if you are going to be on campus more than 1 day, then select Sign On.

A receipt will be sent to the email used to sign on and this information can be used to sign on from Step 2.

 

Guest Wi-Fi Instructions PDF

KCKCC uses Print Anywhere, which allows users to submit their print job to be retrieved from any Konica Minolta printer on campus. These printers are the ones you see in the hallways. 

Submit Print Job using Campus Computers

  • Login to a campus computer. PLEASE NOTE: Print jobs are connected by who is logged into the computer. 
  • From the document you wish to print, select Print, then select printer "KONICA_Universal_Mono" (for black and white printing). Then select OK or Print to send the job as you normally would.
  • Locate a printer near you to release the print job.

Submit Print Job using Laptop or Mobile Device

  • Go to papercut.kckcc.edu
  • Login using your KCKCC Student ID number and Self-Service Password
  • Select Web Print
  • Select Submit a Job
  • Choose printer KONICA_Universal_Mono (for black and white printing)
  • Click Print Options and Account Selection
  • Select Upload Documents
  • Choose Upload from computer or Drag files here
  • Click Upload and Complete
  • Proceed to How to Release a Print Job

How to Release a Print Job

  • Press Start to wake the machine.
  • Enter your ID number or KCKCC email and Password, then select Login.
  • Select Release.
  • Select Job from list to print or select all, then select Start .
  • A message will appear and the job will begin to print "Print job status: the select job(s) have been queued to print".

If you encounter any issues with printing on campus, call the helpdesk at 913-288-7479, option #3.

Office 365

KCKCC employees and students have access to Office 365. The license includes the ability to Download Office applications to a personal device to use while working or studying at KCKCC. 

See Office 365 Support for more information

Helpful Links

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